Policies

BOOKING

Hours are by appointment only.

Call 513-341-5683 

Email: onelouderstudio@gmail.com.

All outstanding balances must be paid before any media (mixes, session files, CD’s, ect.) will be released.  There are no exceptions.

DEPOSIT

When booking dates a 25% deposit will be required to confirm your session, with a minimum of deposit price of $25.  Your 25% deposit will be credited to your account balance, but is otherwise non-refundable.  Bookings are not guaranteed until 25% deposit has been received.  Cash deposits should be delivered in person. To pay with your credit card, please call 513-341-5683.

 RESCHEDULING and CANCELATIONS

If you need to reschedule or cancel your session you it must be done 48 hours prior to the session, Your 25% deposit will be reapplied to your new dates. If you fail to notify One Louder Studio in less than 48 hours,  you will forfeit your deposit.  

If clients are over one hour late to a session without prior contact One Louder Studio reserves the right to cancel the session with no refund of the deposit. 

PAYMENT

One Louder Studio accepts the following forms of payment: cash, credit cards, Paypal, and check. If paying by check, checks must clear before any media (mixes, session files, CD’s, ect.) is released. A fee of $50 will be charge on returned checks. 

One Louder Studio LLC assumes no responsibility items left on premises, Any items left for more than 30 days will be disposed of at the discretion of One Louder Studio LLC.

It is in the best interest of ourselves and our clients to do everything we can to keep your files safe while you are working with One Louder Studio, however, no computer/hard drive is 100% reliable.  Even in a professional environment accidents can and do happen.  To best ensure the safety of your project we suggest you bring your own external hard drive to back up your project (approx. 20-50GB).  During Active sessions your files will remain on our system until the project has been completed.  Projects are only kept in storage for 30 days after completion.  It is the responsibility of the client to make arrangements to attain master files, before 30 days have passed. 

One Louder Studio does not offer any refund on any project that has been completed.  In the unlikely event a client is unsatisfied with their experience during a session, the client may end the session, paying only for the time used, if the session was prepaid a refund will be issued for unused time.  One Louder Studio reserves the right to terminate a session for any reason they see fit, if the session was prepaid a refund will be issued for unused time.

One Louder Studio LLC is a non-smoking facility.

One Louder Studio LLC does not allow alcohol on premises.

One Louder Studio LLC reserves the right to refuse service at any time.